Shipping Policy

At VELOURA$, we are committed to providing a smooth and reliable shopping experience.

Processing Time

Orders are typically processed within 1–3 business days after payment is received.

Estimated delivery times vary depending on the destination and product availability. Most orders arrive within 7–20 business days.

Once your order has been shipped, you will receive tracking information via email when available.

We currently ship to customers within the United States and selected international destinations.

Occasionally, shipping carriers may experience delays that are outside of our control. We appreciate your patience and understanding.

If you have any questions regarding your shipment, please contact us through our Contact page.

Customer satisfaction is important to us.

We accept return requests within 14 days of delivery for eligible items.

To be eligible for a return:

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

For return requests or refund inquiries, please contact us through our Contact page.